1.1 This Website https://help.lk (” this Website”) is owned and operated by EDMORE (Private) Limited. (including all its subsidiaries, related and/or associated companies) (” the Company”, ” we” or ” us”). We respect personal data and are committed to full implementation and compliance with the data protection principles and all relevant provisions of the Personal Data (Privacy) applicable laws in your country.
2.1 Only the following personal information and data will be mandatorily collected, used, and held by us when signing up on this Website and using the services provided by help.lk, and no data or information other than the following will be collected by us:-
2.2 You may provide us with your personal data at your own will. The above personal data and information are regarding as mandatory. We may refuse your account registration and you will then be unable to have access to the services provided by help.lk.
2.3 Other than the above, provision of any other or further data and information is optional and does not affect your registration or access to the services.
3.1 The personal data and information collected from you will be used by the Company for the following purpose: –
4.1 For the sake of facilitating us to provide services to you as well as the above purposes, only after obtaining your consent when signing up, may your information and data collected and obtained by Help.lk. be used by, shared to, and retained by all its subsidiaries, related and/or associated companies(“Group”), which may be situated outside your country. We undertake that all the above subsidiaries, related and/or associated companies will be in strict compliance with this policy and the applicable laws in their countries.
5.1 Only after obtaining your consent when signing up, we may provide and share the information and data of Student users under Clause 2 hereinabove on a non-personally identifiable, aggregated, statistical, and/or anonymous basis to third-party academic institutions, inside and outside your country, for strictly academic, teaching and educational purposes, with or without consideration. Use of the data and information for any otherwise purposes is strictly prohibited.
5.2 At any time, you can check out the list of the third-party academic institutions to which we may share and provide the above data and information on this Website, and their respective privacy policies.
5.3 You have the right to opt-out and elect to cease sharing your information and data at any time by informing us of your request by way of email to firstname.lastname@example.org We shall start the cessation of the provision or sharing within 3 days upon receiving your email.
6.1 Only after obtaining your consent when signing up, we may send you by way of email and contact you from time to time to share promotional or marketing information. Promotional and marketing subjects include but not limited to information regarding promotions and discounts on subscriptions/packages or any new feature introductions.
6.2 Once you have elected to receive marketing and promotional emails, you have the right at any time to elect not to accept by clicking on the “Unsubscribe” link embedded in our marketing and promotional emails received. This does not prejudice you from receiving our other non-marketing and promotional emails to you.
7.1 We will not provide or share your information and data to any third parties for marketing or and/or promotion of their own goods and services and/or any other purposes without your prior consent in writing.
8.1 We will retain all your personal data and information so long as is necessary for the fulfillment of (i) the purposes for which they were collected and (ii) of the legal requirements. All your personal data and the transaction records will be destroyed thereafter.
8.2 You hereby acknowledge that your information and data are stored and maintained in our electronic database, facilities, servers, and back-up servers which may be located outside your country, where the legal protection and standard of security requirements may not be equivalent to the same provided by and legally required by the applicable laws and regulations of your country.
8.3 At any time, if you desire to erase any of your information or data from our electronic databases, facilities, servers, and/or back-up servers, please contact us.
9.1 In order to ensure the correctness and accuracy of your personal information and data, particularly your contact details retained by us, you may receive from time to time our request of confirmation, verification, and/or update of your information and data.
9.2 You can also from time to time request us to correct and/or change your personal information and data held by us.
10.1 The personal data and information we collect about you will not be disclosed to any other party without your prior approval.
10.2 We have established in place security measures and monitoring procedures to prevent unauthorized or accidental access, processing, erasure, loss, or use of the data. All personnel that may access to the data will be ensured complying with the requirements of data protection.
10.3 Our security measures are listed below:
11.2 We have not authorized these third-party websites to collect any information or data from you. You acknowledge we are not responsible for any exposure of your data at these websites or losses arising from a third-party website’s practice or policy.
11.3 For the avoidance of doubt, we do not endorse the contents, the privacy policies, or their security measures in respect of personal information and data collected by any third-party websites.
12.1 We may use “Cookies” to improve this Website and enhance your online experience. A cookie refers to an alphanumeric identifier stored on the hard drive of your device to facilitate us to track your activities on this Website. Cookies may be used to remember you and your preferences when you visit the Website and enable us to tailor this Website to your needs. The information collected by Cookies is anonymous visitor’s personalized settings information and contains no name or address information or any information that will enable anyone to contact you via telephone, email, or any other means.
12.2 For the avoidance of doubt, we will not collect any personal data from you when the cookies are being used. You can disable cookies by changing the settings of your web browser. Cookies cannot be used to run programs or deliver viruses to your computer.
12.3 You acknowledge that we collect, hold, store the following information and data through the cookies when you browse and access this Website:
13.1 We undertake to implement all reasonably practicable procedures, measures, and steps to safeguard the security of all your information and data.
13.2 We do not accept responsibility for any unauthorized or unlawful access, alteration, use, destruction, loss, erasure, transmission, disclosure, or leakage of any of your information and data, irrespective of whether the same occurs in our electronic database, facilities, servers or back-up servers located in your country or elsewhere.
15.1 You have the right to request for access to and copy of, and correction and updating of your information and data held by us. Your request should be made by way of email to email@example.com. Your request will proceed within 14 days. Administrative fees will be charged.
18.1 This Statement is governed by and shall be construed in all respects in accordance with the laws of Sri Lanka and all the parties hereto hereby submit to the exclusive jurisdiction of the Sri Lankan courts in connection with any matters arising hereunder.
Edmore (Private) Limite
The Companies Act No 7 of 2007
No. 14 Sir Baron Jayatilaka Mawatha, Colombo 01